Blurred PDF Files

[JuliaH1]

Can anyone help.  I have transferred files into dropbox some of which can be previewed but others appear as if they have a blue film over the entirety of the file and others are just blurred.

Not sure why this is happening but I need to sort it out asap.

Can anyone help please.

Many thanks Julia

[kevin m]

Hi Megan

Sorry for the delay in replying - Xmas got in the way! Looks like this might be an auto-focussing issue on a nearly blank page - I've just scanned only the 2nd page, which has very little text at the top and mid way down, and it still comes out blurry. Is it possible to select an area to focus on, like you can when taking photos?

Thanks

Kevin

[Megan]

Hey @kevin m, happy 2022! 

You should be able to press down on the area of the file you want the camera to focus on. 

Alternatively, can you try taking the picture using your phone's camera, then uploading it using our app?