cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close
cancel
Showing results for 
Search instead for 
Did you mean: 

Bug: Fixed & Removable Drive Icons Have Red X Overlay

Disk4mat
Helpful | Level 5

When Dropbox is running it places a Red X overlay on EVERY drive icon. Including optical and removable drives. If I exit DB all icons are restored to normal.

Never happened in previous versions. Current version Im using is: 77.3.125

Im not syncing drives and have only ever synced the default DB folder.

DB Running

DB Not running

1 Accepted Solution

Accepted Solutions

Re: Bug: Fixed & Removable Drive Icons Have Red X Overlay

Dropboxer
Dropboxer
Hey peeps!
 
So from what I can see initially, @Disk4mat and @AKai-945 you’re both running a beta version of the desktop app, denoted by xxx.3.xxx. Would you mind downgrading to the latest stable version and let me know if you still see the same issue?
 
You can do this by going to your account settings page here, and towards the bottom of the web page you need to toggle off the option for “Early releases”. Once you’ve done so, please download and install the latest stable version of the app, which can be done from here.
 
@AKolev, can you check for me the current version of the desktop app you have installed on your devices? If it appears they’re also beta versions, please also follow the above steps and get back to me with your update on the situation.
 
Let me know what you find peeps, if you have any questions then let me know - Thanks!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

13 Replies 13

Re: Bug: Fixed & Removable Drive Icons Have Red X Overlay

AKai-945 New member | Level 2
New member | Level 2

I have same issue in version 77.3.125

Re: Bug: Fixed & Removable Drive Icons Have Red X Overlay

AKolev
Helpful | Level 5

I also have this issue. Two devices with latest version. Tried reinstalling, it did not work.

Highlighted

Re: Bug: Fixed & Removable Drive Icons Have Red X Overlay

Disk4mat
Helpful | Level 5

Thanks for confirming. I submitted a support ticket and referenced this thread.

Re: Bug: Fixed & Removable Drive Icons Have Red X Overlay

Dropboxer
Dropboxer
Hey peeps!
 
So from what I can see initially, @Disk4mat and @AKai-945 you’re both running a beta version of the desktop app, denoted by xxx.3.xxx. Would you mind downgrading to the latest stable version and let me know if you still see the same issue?
 
You can do this by going to your account settings page here, and towards the bottom of the web page you need to toggle off the option for “Early releases”. Once you’ve done so, please download and install the latest stable version of the app, which can be done from here.
 
@AKolev, can you check for me the current version of the desktop app you have installed on your devices? If it appears they’re also beta versions, please also follow the above steps and get back to me with your update on the situation.
 
Let me know what you find peeps, if you have any questions then let me know - Thanks!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Re: Bug: Fixed & Removable Drive Icons Have Red X Overlay

Disk4mat
Helpful | Level 5

Yep that fixed it for me. I disabled early releases.... Exited DB (right click tray icon, Profile menu, Exit)... Installed from supplied link and drive icons are just fine. Huge thanks!

Re: Bug: Fixed & Removable Drive Icons Have Red X Overlay

AKolev
Helpful | Level 5

I am also running 77.3.125, so will do the following steps and get it fixed. Thanks!

Edit: Reinstalled, now everything is working fine again. Thanks once again!

Re: Bug: Fixed & Removable Drive Icons Have Red X Overlay

Dropboxer
Dropboxer
I’m glad to hear the issue is resolved by simply downgrading to the latest stable version!
 
Let me know if you see this issue pop up again or if you have any other questions.
 
Hope you all have a great day - Cheers!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Bug: Fixed & Removable Drive Icons Have Red X Overlay

Simpuhl
Explorer | Level 4

This is not solved. I have the latest version and this also happens to me

Re: Bug: Fixed & Removable Drive Icons Have Red X Overlay

Dropboxer
Dropboxer
Hey there @Simpuhl,
 
Can you let me know the version of the desktop app that you have installed on your computer? 
 
Let me know what you find - Thanks!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Need more support?