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Bug of folder order

Bug of folder order

kiun
Explorer | Level 4

This version of dropbox has a malfunction. To sort the folder in iOS application.

1 Accepted Solution

Accepted Solutions

Re: Bug of folder order

Walter
Dropboxer

Hey @kiun; are you still having issues with this?

 

If you do, could you check if there's a pending update for our mobile app's version?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

12 Replies 12

Re: Bug of folder order

kiun
Explorer | Level 4

111.PNGin new version (224.5) have a problem To sort  folder order.

Please fix the problem quickly. 

Thanks

Re: Bug of folder order

Jay
Dropboxer
Hi @kiun, thanks for messaging the Community!

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and reinstalling it to see if this helps?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Bug of folder order

kiun
Explorer | Level 4

I try reinstall (Hard restart my phone(iOS) before install application )

 The problem still has the same.

Tiles view is normal order (1,2,3,.....)

But List view is 1,10,100,1000.........,2,20,200,....

1231.PNG

Re: Bug of folder order

Walter
Dropboxer

Hey @kiun; are you still having issues with this?

 

If you do, could you check if there's a pending update for our mobile app's version?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Bug of folder order

kiun
Explorer | Level 4

Thank for responsibility. the problems are solved

Re: Bug of folder order

Walter
Dropboxer
Glad to hear it's sorted now @kiun.

See you around the Community and have an awesome weekend ahead! 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Search in Files with A to Z now delivers daft results

Terry P.
Collaborator | Level 10

I've been trying in vain to get an answer to this from Dropbox Support for two weeks. They are so far unable to even tell me if they can reproduce the changed behaviour I'm getting . (It has to go to an 'Advanced team' for that!)

 

On my iPad in the Dropbox Files window I currently have 317 folders and 23 loose files. From anywhere, if I tap 'A' I used to get to the folders beginning with A, or very close. Recently (I can't pin down the date) that's now changed to the daft behaviour of showing me only the files area!

 

Both iOS and the Dropbox app are up to date.

 

I'd much appreciate knowing whether others get the same please.

 

Terry, UK

 

 

 

Re: Search in Files with A to Z now delivers daft results

Lusil
Dropboxer
Hello there @Terry P. - thanks for checking in with us. 

Are you having this issue when using the Dropbox mobile app or your Files app?

Also, since you mention that you've been in touch with our Support team, could you let me know the relevant ID (eg. #1234567)?

Looking forward to hearing back from you!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Search in Files with A to Z now delivers daft results

Terry P.
Collaborator | Level 10

From my post: "On my iPad in the Dropbox Files window I currently have 317 folders and 23 loose files."

 

Ticket #12178359: Folder location with A B C ....etc not working

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