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Dropbox hasn't uploaded some of a number of recent photos and videos, but says its all done. Its only in the last couple of weeks. I uninstalled and reinstalled app and have manually uploaded files but there are duplicates now where some have uploaded and some haven't. It clearly it's recognising duplicates. Please help.
Hannah
Community Moderator @ Dropbox
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Have you had any luck with this? I have been having the same issue for about three weeks. Specifically, new videos will sync with camera upload but photos will not. The last photo that synced was on 4/28/21 and since then no new photos have been synced. I have just tried clearing the cache but that has not worked. I'm not sure if this is timed with the iOS update or with the most recent dropbox app update but it's a recent issue. (using iPhone 12 pro, 512gb, OS and dropbox app all fully updated).
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi Dropbox team,
You probably noticed I started another similar thread too -- but having to delete/reinstall the app almost on a daily basis is NOT a solution at all. Like a couple of other users reported same issue with Camera Upload here, it started to happen since March 2021. It's logical to say some changes/updates took place around March were possible causes. I really hope your dev team can take a closer look.
Cheers guys.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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New iPhone 12 with latest update. Same issue. Workaround until they get this fixed. Select the photos that will not back up and duplicate them as still photos (not live). They will start to back up. Then you can just delete the duplicate photos from your camera roll
has anyone found a solution to this? dropbox seems to randomly select photos from phone to upload. how am i supposed to trust this system to back up my stuff.!?
it seems to be working ok now but is there a way to get it to retrospectively uploading all the previously missed content?
Hello, has anyone found a solution? I have been reinstalling and restarting my phone many times these last few days, but now, even doing that won't work, and my recent photos/videos won't upload at all.
I am not on IOS but on Android so it cannot be because of an IOS update...
Thanks in advance!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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