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Camera Uploads not working iPhone Xs via USB (can't find any new photos or videos) Tried everything

Explorer | Level 3

Hi,

 

I'm using the latest version of Dropbox (Version 102.4.431 (102.4.431)) which claims to solve the popular problem of Camera Uploads not working and keep saying "Can't find any new photos or videos".

 

I have tried everything that's all over the internet such as:

- go to setting turn off and then turn back on again

- delete and reinstall the app

- re-register your phone

- reboot the computer

 

This is one of the biggest reasons why I use Dropbox. Can someone please help

1 Reply 1
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Re: Camera Uploads not working iPhone Xs via USB (can't find any new photos or videos) Tried ever...

Dropboxer
Dropboxer

Hi there @noonoona, I hope you're having a good start to your week so far!

 

Could you just clarify for me, are the files that are not being recognised photos, videos or a mix of both?

 

Are the files that haven't uploaded yet to Dropbox new photos/videos taken on your mobile, or perhaps edited versions?

 

Also, are you using the official Apple cable for your phone to connect it to your computer? If you have another cable, can you try using that to see if there's any difference there?

 

Let me know what you find and we can take it from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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