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Camera uploads doesn't work even if location and background upload is turned on

Camera uploads doesn't work even if location and background upload is turned on

Explorer | Level 3

Hi!

 

I haven an iPhone 11 Pro, latest iOS, latest Dropbox version, freshly installed. I turned on background uploading, provided location access, cellular data upload and I'm on a stable fast WiFi. I also checked the following steps and everythins seems to be right from here:
https:confused face:/help.dropbox.com/installs-integrations/photos/camera-uploads-fix#troubleshooting

 

Unfortunately it still doesn't upload pictures after I lock my phone's screen. Why?

 

If we cannot find the solution I'll have to cancel my subscription, that's for sure.

1 Reply 1

Re: Camera uploads doesn't work even if location and background upload is turned on

Dropboxer

Hi there @vasasda; thanks for posting on our Community and sorry to hear you're having issues with this.


Could you please clarify if you are noticing this with files uploaded via the automatic camera uploads feature or even with files you manually upload via the (+) button? 

 

On a side note, it seems like your query echoes this discussion; could you have a look and let me know if any of the information there helps? 

 

Thanks so much!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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