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Camera uploads not working in background, Galaxy S10 / Android 9.0

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Camera uploads not working in background, Galaxy S10 / Android 9.0

Explorer | Level 3

I had the same problem on my previous phone, a Galaxy S7, which I think was running Android 8.

Camera uploads are enabled, and the Dropbox app is not set to sleep. I do not have any task killers installed.

Camera uploads seem to only ever work when I open the Dropbox app, but not in the background. As soon as I start the app, files start to upload.

Other syncing seems slightly random, but it's only camera uploads that I use regularly.

The problem persists between factory resets, and turning camera uploads on and off again only fixes it temporarily.

This was apparently a known bug in Android 7, and a fix was promised in 2017. Is it the same bug that's still around?

https://www.dropboxforum.com/t5/Installs-integrations/Uploading-in-the-background-on-your-Android-7-...

19 Replies 19
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Re: Camera uploads not working in background, Galaxy S10 / Android 9.0

Dropboxer

Hello @hungrig! Thanks so much for reaching out about this. 

It is very common that the issue you are reporting with your background camera uploads is related to a Dropbox app setting that has not been set up properly. Let's check if this is the case here. 

- Open the Dropbox app
- Tap the menu
- Tap Settings
- (if applicable) Select the account under which you enabled Camera Uploads
- Under Camera Uploads, tap 'Background Uploading’
- Check it is not set to 'Only while phone is charging'

Let me know how this goes! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Camera uploads not working in background, Galaxy S10 / Android 9.0

Explorer | Level 3

Hi @fiona,

Sorry, I forgot to mention that background uploads are enabled, and it seems to make no difference if it's charging, and whether or not it's connected to WiFi or set up to upload over cellular data.

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Re: Camera uploads not working in background, Galaxy S10 / Android 9.0

Dropboxer

Thanks for the additional info. 

Please try reinstalling the app and let me know if this fixed it.

No worries, reinstalling the Dropbox mobile app cannot affect your Dropbox files in any way.  


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Re: Camera uploads not working in background, Galaxy S10 / Android 9.0

Explorer | Level 3

I've tried reinstalling the app, doing a factory reset and even changing to a different phone, so this seems like a pretty consistent issue with app. Unless it's a problem that's somehow specific to my account, I assume it's a general issue with Samsung phones at least for the last few years. 

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Re: Camera uploads not working in background, Galaxy S10 / Android 9.0

Dropboxer

Do you happen to have the  "Battery Optimization" Android setting "on" for all your apps?

If so, then this setting can block background processes that consume your battery and this could be the reason camera uploads is not working. 

Can you check this for me please? 

If it is off for Dropbox I will dig in deeper to the issue, creating a ticket for this case. 

Thanks for your patience. 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Re: Camera uploads not working in background, Galaxy S10 / Android 9.0

Explorer | Level 3

Do you mean this setting?

Phone Settings –> Applications –> Select three dot menu (Top right corner) –> Special Access -> Optimise Battery usage

Dropbox is off in this list.

My battery is currently at 67%, and the phone is connected to WiFI. I took a photo 5 minutes ago, but it has not synced.

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Re: Camera uploads not working in background, Galaxy S10 / Android 9.0

Dropboxer

Seems like this is very very device specific.  

Sorry to hear this was not the solution to the problem. May I contact you via email to check device specific details and advise on the next steps? 

 

 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Re: Camera uploads not working in background, Galaxy S10 / Android 9.0

Explorer | Level 3

Peculiar in that case that it happens both on S7 and S10. From Googling, it seems like others have similar problems despite having all of the required settings present.

Do feel free to email me.

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Re: Camera uploads not working in background, Galaxy S10 / Android 9.0

Dropboxer

Thanks @hungrig! Just emailed you. 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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