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Camera uploads started from the beginning again?

Camera uploads started from the beginning again?

Chindochoon
Explorer | Level 3
I use the camera-upload since years. I just realised that since about a month no pics were uploaded from my smartphone to the Dropbox and now it instead started to upload my oldest pictures from my phone.

Instead of uploading from ~ june 2021 the pics from 2014 are getting uploaded (and it’s still counting how many pics are left to upload). Will all m pics be added to the Dropbox twice now? I have >60.000 pics on my phone.
7 Replies 7

Re: Camera uploads started from the beginning again?

Lori
Dropboxer

Hey @Chindochoon, thanks for posting your question here! 

Could you please tell me what version of the app you have installed on your phone?

In addition, what OS do you use? 

Also, feel free to clarify if you have recently changed anything in your Dropbox settings. 

Thank you!


Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Camera uploads started from the beginning again?

Chindochoon
Explorer | Level 3
Hey there,

I’m using Dropbox 240.2.4 (I updated the version yesterday but the problem accrued with the older and this Version) an I habe IOS 14.5.1 (there is newer update i have to install).

Btw the camera upload doesn’t go to the account I’m posting with here in the forum; it’s my other account I’m paying for (2 TB).

Best regards

Re: Camera uploads started from the beginning again?

Chindochoon
Explorer | Level 3
I also didn’t change anything in the Dropbox settings. Out of nowhere it stopped to upload pictures in June and started to Beginn from
the Start.

Thanks

Re: Camera uploads started from the beginning again?

Lori
Dropboxer
Happy Monday @Chindochoon

If I were you, I'd try to update the OS on my phone as a first step, can you give this a go? 

Also, any screenshots of the message you see under your 'Photos' tab is welcome.

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Camera uploads started from the beginning again?

Chindochoon
Explorer | Level 3
Hi Lori, thanks for your reply.


I did get the IOS update - no change.

When I go to the photos tab it’s still saying that’s it’s searching my photo library and it’s again counting upwards. The pics which are shown which have been the most recent which have been uploaded are from 2nd of June.

When I go to the „start“ tab (don’t know what it is in English I can see that it uploaded pics from years ago)

I’m on mobile and I can’t add screenshots?


Re: Camera uploads started from the beginning again?

Lori
Dropboxer
Let's try one more thing @Chindochoon.

Can you try turning Camera uploads off, then on again? 

It's worth giving it a try. 

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Camera uploads started from the beginning again?

Chindochoon
Explorer | Level 3
Thanks for your patience, Lori.

I already did that.
I think I’ll just sit this one out, let it re-upload everything and hope it catches up soon with the recent pics. If the newest pics don’t get uploaded in a couple of weeks I’ll report back 🙂
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    Chindochoon Explorer | Level 3
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    Lori Dropboxer
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