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I am using the Web version of Dropbox on a new Mac Air and the download speeds are terrible for even small files. I don't mean just slow, I mean unusable. I've read that you can change the bandwidth but I don't see a network option in preferences. What can I do? Dropbox is the only app I have download problems with so it is not my Internet connection. Thx for any help.
Hi @CherylE1, thanks for posting!
The option to change the bandwidth settings would be for the desktop app syncing rather than downloading from the website.
To try and improve the speed, can you try the following to see if there's any difference?
Let me know what you find!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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Still stuck? Ask me a question!
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Hi @CherylE1, thanks for posting!
The option to change the bandwidth settings would be for the desktop app syncing rather than downloading from the website.
To try and improve the speed, can you try the following to see if there's any difference?
Let me know what you find!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Clearing the browser cache did the trick! Thx Daphne!
I'm glad to hear that @CherylE1!
I'm just a post away if you need anything else. 😁
Hope you have a great rest of your week!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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