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Can I recover files from over a month ago?

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Can I recover files from over a month ago?

Explorer | Level 3

Hi, I want to recover a specific folder state before august 08th. The thing is I have a free account and it only allows me to roll back a month.

 

So, a few questions:

- is there any way to ask for someone in Dropbox to recover that for me? this would be incredible!

- if the answer is no... I'm willing to try and upgrade my account to a paid one (just for this):

-- will I be able to perform the recovery?

-- when I want to cancel my paid subscription and stop paying, my account will be back in the same space configuration that is now?

 

I appreciate any help!

1 Reply 1
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Re: Recovery files

Dropboxer

Hi @pedrohuk, thanks for posting on the Community!

 

I'm sorry to hear about this matter. Is this in relation to another thread, as the questions posted are exactly the same, only by a different user?

 

The information in that thread would also apply here, as it has been over a month since the files were deleted.

 

Let me know if you require any additional information.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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