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Can no longer download my personal files: "There was an error downloading your file".

Explorer | Level 3

Can no longer download my personla files,...  had a temporary issue with payment, but was resolved quickly

Message:

There was an error downloading your file.

6 Replies 6
Highlighted

Re: Can no longer download my personal files

Super User II
Super User II

Try again shortly, or, in smaller batches. 


 


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there was an error downloading your file

Explorer | Level 4

i look after solution in the forum, w/o results. Please, it is urgent for me. Thanks

Highlighted

Re: there was an error downloading your file

Super User II
Super User II

Try clearing cache/temporary internet files and see if that helps, or, try a different browser.

If the file is large download it instead via the desktop client; www.dropbox.com/downloading


 


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Re: Can no longer download my personal files

Explorer | Level 3

I am only downloading 1 file,... still same error off course

Highlighted

Re: Can no longer download my personal files

Super User II
Super User II

What about downloading and using the desktop software: www.dropbox.com/downloading


 


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Re: Can no longer download my personal files

Dropboxer
Dropboxer
Hey there (@NikoDheedene), following your comment here, I ran a search on my end on our system & I’ve located your open discussion with my colleague there. I’ve included a note of your comments here on your ongoing correspondence, so as to have all relevant info on the same email chain. Please include any follow-up inquiries you may have there, as they have direct access to your account details on our tools & they can further address your concern in a bit more depth.

From there (@duvetl), can you let us know whether you've made any progress on this on your end? 
 
I'm always here should you have more questions or you’d like to share your thoughts. Thanks in advance for all the time you’re devoting to work on that this with us!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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