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I tried to back up all my files last night and they seem to have vanished from my laptop and are now only on my dropbox. When I tried to download them back to my mac, all of my powerpoints now have a spaceship symbol next to them (word and excel documents still have the normal symbol next to them and open fine) and wont open. Dropbox says there is an error previewing them but gives me the option to download however when I download my laptop says there is no availible application to open the document with (depsite it being a ppt and I have ppt). I have no idea what to do as im new to dropbox and fear I may have lost 3 years of uni work.
Walter
Community Moderator @ Dropbox
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Hi Walter,
No I cannot view them on the website version either. I believe I had automatic syncing switched on? The desktop app is saying up to date yet my files will still not open.
Thanks
Daphne
Community Moderator @ Dropbox
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Hi Daphne,
Thank you! That shows the folders however they still wont open. I have tried to copy and paste these items into my main documents folder but this doesnt work either. Any ideas on how to open them?
When I try to preview the documents on dropbox it says '.icloud files can’t be previewed.' despite the file not being a .icloud.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jay,
Thanks, I've managed to access my iCloud drive however they aren't on the iCloud drive either or in my recently deleted on iCloud. Furthermore the un-openable files have no vanished from my dropbox app. I have no idea what's happened? Any more suggestions?
Thanks
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jay,
That doesn't seem to do anything as the older version also seems to be corrupted too. Is it due to it being a .icloud file?
 Thanks
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