Hi @Kenannee, I'm sorry to hear you're having trouble with this!
Can you just clarify for me exactly what issue you're having trying to open/view your files?
If you're getting an error, please send over a screenshot as the visual is always helpful.
Also, you mentioned it was the same issue as others described here in the Community. If you found a specific thread with the same issue, would you mind sharing the link to that?
Looking forward to hearing from you!