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Can see one shared file but can't see another

New member | Level 2
New member | Level 2

Hi, I have been accessing files shared by another user for months now without trouble. This weekend they added two files. I can see one but not the other. Very odd. Can someone help me troubleshoot? Thanks, Chris

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Re: Can see one shared file but can't see another

Dropboxer
Dropboxer

Hi there @zugz, I'd be more than happy to help!

Could you just provide me with a bit more info, such as:

  • How did they upload the files to their account? Is it through the website, the desktop app, or the mobile app?
  • Did they send you the files as individual shared files, individual shared links, or in a shared folder? 

Any other details or screenshots (without personal info) would be very helpful. Thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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