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Can someone restore files from an account they deleted themselves?

New member | Level 2
New member | Level 2

Good evening.

I understand from reading through the forum that on the Basic plan, a DropBox account cannot be restored but that the files in that account are not deleted for 30 days. Yesterday (05/03/20) a member of my team created an individual account and synced it with his computer. He was not aware that doing so would take so much of his free gigs. When the account asked him to purchase more space, he stopped to evaluate. He downloaded DropBox to get access to a shared filed which is less than 1 gig so running out of space should not have been an issue. Today (05/04/20) it was decided to delete the account and start fresh. Since DrobBox was linked to his computer, deleting the account to start fresh also deleted all the files that he had previously saved. So how does he get his files back???

 

 

1 Accepted Solution

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Re: Can someone restore files from an account they deleted themselves?

Super User II
Super User II

Once an account has been deleted, there's no way to recover it, or the files it contained.

View solution in original post

1 Reply 1
Highlighted

Re: Can someone restore files from an account they deleted themselves?

Super User II
Super User II

Once an account has been deleted, there's no way to recover it, or the files it contained.

View solution in original post

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