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Can't Enable Smart Sync: Blocked plugin doesn't appear in system preferences

Can't Enable Smart Sync: Blocked plugin doesn't appear in system preferences

Explorer | Level 3

Subject says it all—when I click the dialog prompt and system preferences is opened, there is no "plugin blocked click to allow" prompt. There is nothing at all, just the typical System Preferences Privacy and Security window.

 

Mac OS Catalina 10.15.7
MBP 2018 15"
Machine is IT administered but I have admin access

 

9 Replies 9

Re: Can't Enable Smart Sync: Blocked plugin doesn't appear in system preferences

Dropboxer

Hi there @brdhll, let's see what we can find here. 

 

Could you clarify if you've confirmed with your IT team that you have permission to change your permission status on the Mac?

 

Also, if you could send me a screenshot of the error message, that would be super helpful. 

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't Enable Smart Sync: Blocked plugin doesn't appear in system preferences

Explorer | Level 3

Here's what happens—button pops open system preferences, but there is no dialog asking for permissions:Screen Shot 2020-12-29 at 10.15.11 AM.png

Re: Can't Enable Smart Sync: Blocked plugin doesn't appear in system preferences

Dropboxer

Could you also check which version of the desktop app you're running? 

 

You can do that by hovering over the Dropbox icon that's next to your computer's clock.


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't Enable Smart Sync: Blocked plugin doesn't appear in system preferences

Explorer | Level 3

Yes! It is 113.3.427

Re: Can't Enable Smart Sync: Blocked plugin doesn't appear in system preferences

Dropboxer

Could you try reinstalling the desktop app to the latest stable version and trying again? Maybe that will do the trick. 

 

To do this, you'll first have to uncheck the option to be included in Early Releases in your online account settings.


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't Enable Smart Sync: Blocked plugin doesn't appear in system preferences

Explorer | Level 3

I've reinstalled the client and am experiencing the same issue—is there any way to manually give access to the plugin without system preferences blocking access first?

Re: Can't Enable Smart Sync: Blocked plugin doesn't appear in system preferences

Dropboxer

Hi everyone, this could be due to a Mac OS restriction regarding third party peripherals or remotely accessing the moachine.

 

Could you check if these steps in an old post could help you out?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't Enable Smart Sync: Blocked plugin doesn't appear in system preferences

Explorer | Level 3
Joy, in this case it isn’t that clicking the approve button has no effect, but that the dialog doesn’t even appear. There is no button to click.

If there is some Terminal workaround, would be glad to hear it.

Re: Can't Enable Smart Sync: Blocked plugin doesn't appear in system preferences

Dropboxer

Hi @brdhll, have you tried the Terminal command in the previous post I linked to see if this helps?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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