Dropbox files & folders
Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.
Hi,
I used to use dropbox back in 2015 and but when I open my account nothing is there. I know for a fact my photos etc were on there because I checked my email and I could see I used almost 2gb by December 2015. Does any one know why they have disappeared and if I can get them back? I am desperate for these pics.
Thanks
My guess is that your account was deactivated due to not being used: https://help.dropbox.com/accounts-billing/settings-sign-in/email-about-inactive-account
Have a look at www.dropbox.com/events to see what that says. If it only shows you recent history then thats what happened.
-
-
-
-
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.
Sound good? Let's get started.Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on Twitter or Facebook.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!