cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
If you're up against the clock to get holiday ready, so here are some tips on how to use Dropbox to make your prep easy! Check them out!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't See Folders from my Shared Work Dropbox in Finder

Can't See Folders from my Shared Work Dropbox in Finder

DaveYoungUK
Explorer | Level 3

Hi there,

I'm a fairly basic Dropbox user and have just had my company folders shared to me.

I can see them fine on Dropbox in my web browser and on the app in my iOS devices but in my MacBook's Finder window the top level folder appears to be completely empty.

Any thoughts on how I get visibility & access?

 

Dave

6 Replies 6

Re: Can't See Folders from my Shared Work Dropbox in Finder

Jay
Dropboxer
Hi @DaveYoungUK, thanks for posting today.

Is the Dropbox desktop application showing up as up to date, or syncing?

What message do you see when you hover over the Dropbox icon in the menu bar?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Can't See Folders from my Shared Work Dropbox in Finder

DaveYoungUK
Explorer | Level 3

Hi Jay, thanks very much for answering

 

the Dropbox app on my laptop is saying that its syncing my files, but its said that all day...

 

When I hover over the menu icon it says its up to date

 

D

 

 

Re: Can't See Folders from my Shared Work Dropbox in Finder

Jay
Dropboxer
Could you try these steps to fix the hard links and permissions?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Can't See Folders from my Shared Work Dropbox in Finder

DaveYoungUK
Explorer | Level 3

Thanks again for your reply Jay

I solved the issue after Dropbox support asked me to supply the following:

 

- Screenshot of what you see when you open your Dropbox desktop app preferences and then click the Synctab. Under Selective Sync, click Choose folders (Mac). It should display the folders in your Dropbox account. If your folders appear to be unchecked there, this means that they are online only and they are not saved on your hard drive.

 

The folders were unchecked and when I selected the ones I wanted they became visible in my Mac Finder window.

 

Hope this helps others.

 

Dave 

Re: Can't See Folders from my Shared Work Dropbox in Finder

Jay
Dropboxer
Glad to hear you were able to resolve the issue!

Enjoy your week!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Can't See Folders from my Shared Work Dropbox in Finder

DaveYoungUK
Explorer | Level 3

Cheers Jay!

Who's talking

Top contributors to this post

  • User avatar
    DaveYoungUK Explorer | Level 3
  • User avatar
    Jay Dropboxer
What do Dropbox user levels mean?
Need more support?