cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know all about tools for creatives that work seamlessly with Dropbox, like Adobe? Well, check it out right here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't access dropbox website on laptop

Can't access dropbox website on laptop

Nethergoat
Helpful | Level 6

Hi there,

I'm unable to access dropbox.com on my laptop, which is connected to my home WiFi. I have tried various browsers (Chrome, Edge, Firefox) to no avail.

I don't have a problem accessing the website on my phone, which is also connected to my home network, so I reckon that rules out a network issue.

The error I get on Chrome says:

"This website can't be reached.
www.dropbox.com refused to connect.
ERR_CONNECTION_Refuses"

I've searched the forum but none of the suggestions have helped. Hope someone can!

Thanks.

1 Accepted Solution

Accepted Solutions

Re: Can't access dropbox website on laptop

Nethergoat
Helpful | Level 6

Right, good news! The solution posted in this thread solved the problem.

 

Solution via the thread:

 

  1. Press Windows Key + R.
  2. Type %WinDir%\System32\Drivers\Etc into the Run window and click OK.
  3. Delete hosts file.

View solution in original post

7 Replies 7

Re: Can't access dropbox website on laptop

Hannah
Dropboxer
Hey @Nethergoat, thanks for your post in our Community and happy Monday!

I think you'll find this thread helpful, can you check it out?

Let me know if you need anything else!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Can't access dropbox website on laptop

Nethergoat
Helpful | Level 6
Hi @Hannah, thanks for the reply!

No unfortunately there's nothing in that thread that can help. The thread describes a problem with the Dropbox plugin. I'm not using that.

The problem persists.

Re: Can't access dropbox website on laptop

Smith56
Explorer | Level 3

You can, use different IP then try. Hope site will be open.

Re: Can't access dropbox website on laptop

Hannah
Dropboxer
Thanks for the update @Nethergoat!

Have you tried using another way, like your mobile data, to connect and access our website, to see if that works?

I'd also suggest whitelisting the Dropbox website on any VPN or proxy you may have, or if you have some kind of antivirus or firewall, I'd check there as well.

Let me know how it goes!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Can't access dropbox website on laptop

Nethergoat
Helpful | Level 6
Hi @Hannah,

No luck. Connected my laptop to my mobile data and can't access website still. I can access the website on my phone on both wifi and mobile data.

I even turned off Windows Defender Firewall and my anti-virus (Avast) but neither worked.

Re: Can't access dropbox website on laptop

Nethergoat
Helpful | Level 6

Right, good news! The solution posted in this thread solved the problem.

 

Solution via the thread:

 

  1. Press Windows Key + R.
  2. Type %WinDir%\System32\Drivers\Etc into the Run window and click OK.
  3. Delete hosts file.

View solution in original post

Re: Can't access dropbox website on laptop

Hannah
Dropboxer
Super! I'm happy you figured it out.

Make sure to give me a shout if you need anything else!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Do you work or study in the creative industry? If so, which area?
If you use Adobe, don't forget to check out our latest integrations update here.
Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropboxer
  • User avatar
    Nethergoat Helpful | Level 6
  • User avatar
    Smith56 Explorer | Level 3
What do Dropbox user levels mean?
Need more support?