Hi @LisaAnnis123 - welcome to the Dropbox Community!
I'll be glad to look into this. Could you send me a screenshot of the exact error message you get so I can have a visual too?
Thanks a bunch Lisa!
Thanks for the screenshot Lisa!
It seems that this file is set to 'Online Only' via the Smart Sync options.
Can you control-click on it and make it available locally before you try to access it?
Does it give you the same error when the file has been set to 'Local'?
Let me know here when you get the chance to try this out and we'll take it from there if needed.
Another issue I am experiencing is that I am unable to smart-sync and make files online only. Please see the screenshot. I have a personal and professional account on my computer, but I'm only able to smart sync on one acct.
I see, thanks for your response @LisaAnnis123!
I'm glad to hear we managed to resolve that.
Moving on to the next issue you described here, can you please clarify which account is having this problem and if both of your accounts are on a plan that supports Smart Sync to begin with?
Those are our Business ones for teams and the Plus and the Professional plans for individuals.
Let me know what you find!
So is your personal account on a plan that offers Smart Sync Lisa?
Also, can you provide some additional information on your last query for me? Are you getting any specific errors when trying to move files across your two accounts?
If so, can you send me a screenshot so I can have a look too?
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