cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

Can't access files - DropBox message of invalid file type

New member | Level 2
New member | Level 2

I cannot access files. Dropbox pops up a message " cannot open file due to invalid file type " however, the file types are normal and should be accessable ( .pdf   .pages etc.)

15 Replies 15
Highlighted

Re: Can't access files - DropBox message of invalid file type

Dropboxer
Dropboxer

Hi @LisaAnnis123 - welcome to the Dropbox Community!

I'll be glad to look into this. Could you send me a screenshot of the exact error message you get so I can have a visual too?

Thanks a bunch Lisa! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Can't access files - DropBox message of invalid file type

New member | Level 2
New member | Level 2

Screen Shot 2020-02-17 at 12.27.10 PM.png

Highlighted

Re: Can't access files - DropBox message of invalid file type

New member | Level 2
New member | Level 2

Hiya

I have the same issues. Eversince that drop box android thing was introduced I cant open anything. its years of work... and its across all files and photos

Highlighted

Re: Can't access files - DropBox message of invalid file type

Dropboxer
Dropboxer

Thanks for the screenshot Lisa!

It seems that this file is set to 'Online Only' via the Smart Sync options.

Can you control-click on it and make it available locally before you try to access it?

Does it give you the same error when the file has been set to 'Local'? 

Let me know here when you get the chance to try this out and we'll take it from there if needed. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Can't access files - DropBox message of invalid file type

New member | Level 2
New member | Level 2

The files DO open after setting to Local. Thanks!! 

Highlighted

Re: Can't access files - DropBox message of invalid file type

New member | Level 2
New member | Level 2

Another issue I am experiencing is that I am unable to smart-sync and make files online only. Please see the screenshot. I have a personal and professional account on my computer, but I'm only able to smart sync on one acct.Screen Shot 2020-02-17 at 1.23.08 PM.png

Highlighted

Re: Can't access files - DropBox message of invalid file type

Dropboxer
Dropboxer

I see, thanks for your response @LisaAnnis123!

I'm glad to hear we managed to resolve that. 

Moving on to the next issue you described here, can you please clarify which account is having this problem and if both of your accounts are on a plan that supports Smart Sync to begin with?

Those are our Business ones for teams and the Plus and the Professional plans for individuals. 

Let me know what you find! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Can't access files - DropBox message of invalid file type

New member | Level 2
New member | Level 2

The files on my Personal dropbox will not smart sync. The files I'm referring to are actually folders that SHOULD be in my business account however, dropbox will not allow me to move them there.

Highlighted

Re: Can't access files - DropBox message of invalid file type

Dropboxer
Dropboxer

So is your personal account on a plan that offers Smart Sync Lisa?

Also, can you provide some additional information on your last query for me? Are you getting any specific errors when trying to move files across your two accounts?

If so, can you send me a screenshot so I can have a look too?

Thanks again! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?