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Can't access files and folders

Can't access files and folders

New member | Level 2


Hopefully someone can help as I'm very new to Dropbox. I've recently joined a new company who used DropBox, and they've shared a link for me to access their shared folders, however when I click on the link it says my Dropbox doesn't have enough storage... I have the Basic plan, but the company uses the Business plan. I feel like there is an obvious solution here - I can upgrade my account and pay the £100 to get more storage, but no one else in the company has had to do this.


I'm freelance so ideally don't want to have to expense this amount if I can avoid it. One of my colleagues has suggested working from the cloud instead of downloading everything? Not sure this is an option? 


Thanks for your help in advance

1 Reply 1

Re: Can't access files and folders


Hi @HRH186, thanks for messaging the Community!


As you've discovered, shared folders take up quota on all active members' accounts. If the others don't need quota, then either they're members of the Dropbox Business team, or have their own paid accounts.


You could ask the owner of the folder to instead share a link to it so that you can view and download the files.


Hope this helps!

Community Moderator @ Dropbox

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