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Can't access files on my computer after canceling a free trial of dropbox business.

Can't access files on my computer after canceling a free trial of dropbox business.

chereda
Explorer | Level 3

I did a free trial of Dropbox Business.  When  my account went back to personal I am no longer able to search, access or open the files on my computer without going online to Dropbox.  Please help me have access to my files without having to open my Dropbox account online.  

3 Replies 3

Re: Can't access files on my computer after canceling a free trial of dropbox business.

Walter
Dropboxer
Hey there @chereda; welcome to our Community!

As I'm not quite sure about the issue at hand, can you clarify if you have or had the desktop app installed at some point on your device? 

While at it, could you send us a screenshot of any error you may be getting and another one of how the files look like on your computer? 

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't access files on my computer after canceling a free trial of dropbox business.

chereda
Explorer | Level 3

Dropbox was on my mac.Screen Shot 2021-02-08 at 6.47.55 PM.png

Re: Can't access files on my computer after canceling a free trial of dropbox business.

Walter
Dropboxer
Where exactly are you trying to open those files from @chereda?

Can you take a look at the files' paths and let me know if you see Dropbox mentioned anywhere?

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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