Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Can't delete a file called vault.dbx-vault
This just appeared for no reason, and I cannot delete it. This is under the root folder.
@futandrew wrote:
Can't delete a file called vault.dbx-vault
This just appeared for no reason, and I cannot delete it. This is under the root folder.
That file is required by the Dropbox Vault feature and it cannot be deleted.
Thanks for the reply. Yes, I understand it's a feature. However, there are two vault files on my list. I want to delete one of them. The one that has the file name "vault.dbx-vault" cannot be opened or deleted.
@futandrew wrote:
The one that has the file name "vault.dbx-vault" cannot be opened or deleted.
You can't delete it. The file is required by Dropbox. Just ignore it.
While this can be ignored, this is something I would consider very user unfriendly and confusing. I just ran into this myself. If this can be technically changed, I would strongly vote for this to be adjusted in future Dropbox versions / updates. Besides even the Help Center entry regarding this is confusing.
I can't ignore as it always appear in the list. It destructs my brain. It's like an garbage in a clean room. Let us delete. Thank you.
Hey @kohirose, sorry to hear about this.
Could you please clarify your device's OS and if you've enabled hidden files to show on your computer perhaps?
Have you set up a Dropbox Vault in the past by the way?
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!