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Can't delete folder and its files

Can't delete folder and its files

naike021
Explorer | Level 4

Hello,

Ihave a problem, I can't delete a folder and its files. Pratically if i delete it from my device it appears again. Same thing if I cut and paste it somewhere else.

Same problem form Windows, Mac and Ubuntu.

Instead if I try to delete it from the Dropbox website it charges forever without succeed.

Someone have a solution?

Thanks a lot!

1 Accepted Solution

Accepted Solutions

Re: Can't delete folder and its files

Walter
Dropboxer
Hi @naike021; welcome to our Community and sorry to hear you're having issues with this. 

Often when you delete files or folders, they don’t immediately disappear from every synced computer.

For example, if you have a synced computer running an application that is using the file, that will cause the file to reappear in your Dropbox account. Or, if you’re seeing a shared file or folder reappear after deletion, it may be that a person you shared it with is accessing it.

To clarify if that's the case here, can you take a look at the version history of one of those files to see from where it's being added back to your account?

Let me know what you find!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: Can't delete folder and its files

Walter
Dropboxer
Hi @naike021; welcome to our Community and sorry to hear you're having issues with this. 

Often when you delete files or folders, they don’t immediately disappear from every synced computer.

For example, if you have a synced computer running an application that is using the file, that will cause the file to reappear in your Dropbox account. Or, if you’re seeing a shared file or folder reappear after deletion, it may be that a person you shared it with is accessing it.

To clarify if that's the case here, can you take a look at the version history of one of those files to see from where it's being added back to your account?

Let me know what you find!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Can't delete folder and its files

naike021
Explorer | Level 4

Thanks for the assistance!

Re: Can't delete folder and its files

Walter
Dropboxer
Glad to hear this helped @naike021.

See you around the Community and take care!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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