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Can't distinguish video/image in Showcase

New member | Level 2
New member | Level 2

The videos I added in Showcase doesn't have a play overlaying the thumbnail so it's really hard to tell it's a video. People will have to click into the thumbnail to realize it's a video? Is this a bug?

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Re: Can't distinguish video/image in Showcase

Dropboxer
Dropboxer

Welcome to Dropbox Community @shibbydoo

Sorry to hear your video is not showing up as expected in your Showcase. Just reproduced on my end and I can see the thumbnail inn my Showcase. So no worries, we will fix this together. 

Can I have a screenshot of how the file looks on your end? I will also need to know the size and the filetype of your video. 

Finally, please try accessing the showcase from another browser or an incognito window/private browsing mode. This will help us check if this is a previewing difficulty is caused by browser refreshment issues. 

Thanks for the additional information! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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