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Can't download complete shared audio file

Can't download complete shared audio file

KBHypnotherapy
New member | Level 2

I shared an audio file that is 1.5 hours long with a friend.  She attempted to download it to her iphone XS Max using wifi on her google fiber internet.  It will only download 15 minutes of the file.

I shared the same audio file with another friend and they were able to download the entire file to their desktop.

Please help!  How can I help my friend download the entire audio file to her phone?

 

1 Reply 1

Re: Can't download complete shared audio file

Jay
Dropboxer
Hi @KBHypnotherapy, thanks for messaging today!

It sounds like they're attempting to preview a file in a shared link via the mobile app. 

Depending on your subscription, previewing audio and video files have a limit to how much can be played. 

However, downloading the file to their device or machine would allow them to preview the entire file.

If you need any more details, feel free to message back!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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