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Can't download the shared files

Can't download the shared files

Rocky15s
Explorer | Level 4

I got the link from the client with share files, however, then I pressed the link to open the files and it required me to write the password of the email. I did that, but every time it show me its incorrect password, I changed my emails password, but I get the same results. My email is info@.......com it's not Gmail. maybe someone had some problem, please help me to figure out this problem. Thank you

5 Replies 5

Re: cant dowloand the share files

Jay
Dropboxer
Hi @Rocky15s, thanks for posting on the Community!

Are these links in a shared link itself, which shouldn't require an email and password, or a shared folder?

Any other info or screenshots would be helpful!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: cant dowloand the share files

Rocky15s
Explorer | Level 4

Screen Shot 2021-09-17 at 1.48.54 pm.png

 Here you are, it's really  strange, I change my email password 3 times, still no result.

Re: cant dowloand the share files

Jay
Dropboxer
This appears to be a fake Dropbox site, since the logo is old, and Dropbox would never request the password to your email address itself.

I'd personally change your email password, and any accounts associated with the email, just in case they were compromised.

Additionally, could you forward this site or the email your originally received to abuse@dropbox.com for the team there to investigate further?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: cant dowloand the share files

Rocky15s
Explorer | Level 4

Thank you Jay, I will write to Dropbox support team, maybe they can help me to find out the problem.

Re: cant dowloand the share files

Mark
Super User II

Hi @Rocky15s 

 

There is no problem with Dropbox - that is a fake site that is trying to get your passwords and data to hack you. 

 

You need to urgently change your email and Dropbox passwords and if possible set up 2 factor authentication on them as somebody will now be trying to steal them. 


 


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Top contributors to this post

  • User avatar
    Mark Super User II
  • User avatar
    Rocky15s Explorer | Level 4
  • User avatar
    Jay Dropboxer
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