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Can’t drag and drop from iPad Pro

New member | Level 2
New member | Level 2

I was using the side by side drag and drop feature to import my procreate files. It was working one second and then all of a sudden it stopped. Now when I drop a file in a pop up comes up and says importing one item with a loading circle. Only it never imports and the circle remains gray. I have left it up for about 15 min no progress. I have internet and I have tried using the Dropbox app and safari browser. I have tried different files and it's the same issue. I already imported two of the same files just a moment before it stopped working. I also have plenty of space left in my Dropbox. Help need this for work!

1 Reply 1
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Re: Can’t drag and drop from iPad Pro

Dropboxer
Dropboxer

Hi @Bejoach, thanks for posting on the Community!

Let’s see if we can resolve what you’re experiencing. Have you tried to force quit the apps and reboot the iPad to see if this helps at all?

What version of iOS and the apps are you running on the device?

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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