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Can't find photos in Web Search, App Search, and Android phone search

Can't find photos in Web Search, App Search, and Android phone search

CAT9528
New member | Level 2

Hi,

 

I have troubling searching for photos by the file names on my phone (android) and through the computer web browser search. However, the photos can be found in the folder if I look for them in the folders.  I read through some threads, and it mostly talked about missing dates on the photos; that's why they cannot be found, but all my photos have time/date stamps. They're not coming up in the SEARCH by Name but can be found in the folders.  This issue started Friday. Is anyone experiencing the same issue? Cant someone advise on how to get it fixed?  

1 Reply 1

Re: Can't find photos in Web Search, App Search, and Android phone search

Jay
Dropboxer
Hi @CAT9528, thanks for joining the Community!

In order to look into this matter in more detail, could you contact the support team directly for them to investigate?

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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