cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Back again with another edition of 'How we use Dropbox', so find out how Ross uses Dropbox to answer some new house questions here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't find the DELETE option under the '...' menu in Images

Can't find the DELETE option under the '...' menu in Images

AshRaj
New member | Level 2

Hi 

 

The DELETE option is not available in the '...' menu in my Photos folder on Dropbox web (using a Mac). It is also not available in the menu that appears on the right of the screen when the an image selection box is ticked - as said on https://help.dropbox.com/files-folders/restore-delete/delete-files. How can something mentioned on your Help page not be available in the UI?

 

How can I multiple select images and delete them at a go? - as this is the most important feature after uploading images so as to get rid of the useless files. 

Ash

 

Screen Shot 2021-07-04 at 12.44.17.pngScreen Shot 2021-07-04 at 12.42.46.pngScreen Shot 2021-07-04 at 12.50.40.png

1 Accepted Solution

Accepted Solutions

Re: Can't find the DELETE option under the '...' menu in Images

Mark
Super User II

You cannot delete from the 'Photos' menu I'm afraid - that is simply a section of the site which shows all images on your account. You need to go to the actual folder they are in and delete from there - then the options you are reading about in the help article will appear. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

4 Replies 4

Re: Can't find the DELETE option under the '...' menu in Images

Mark
Super User II

You cannot delete from the 'Photos' menu I'm afraid - that is simply a section of the site which shows all images on your account. You need to go to the actual folder they are in and delete from there - then the options you are reading about in the help article will appear. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

Re: Can't find the DELETE option under the '...' menu in Images

ButtonsK
New member | Level 2

I'm having the same problem, I'm on a mac too if that makes a difference.  I am in a folder- camera uploads.  I have THOUSANDS of photos I am trying to clean up. It takes forever to even locate the ones I want to delete.  The first time I tried it, there were options to delete, but now it's gone.  I don't understand why such an incredibly basic feature isn't obvious, let alone requiring me to ask on a help board.  It's even more frustrating because I was able to delete some, and then as I scrolled through, selecting more, the option is gone again.  I can delete them individually but that's a huge waste of time when I have thousands to delete.

 

Dropbox's slowness makes this whole process even more frustrating.

 

I'm attaching a screenshot - if anyone can see the dots where I find the options, please point it out - because I am certainly not seeing them.  I was trying to filter to 2020-10, but that wasn't possible so I had to pull all of 2020.

 

Thanks very much

 

.Screen Shot 2021-07-19 at 1.00.14 AM.png

Re: Can't find the DELETE option under the '...' menu in Images

Hannah
Dropboxer
Hey @ButtonsK, thanks for commenting on this thread!

After selecting the photos you want to delete, try scrolling all the way up and you'll see a few options like 'copy' and 'move'.

Next to those, there should be a '...' (ellipsis) button with a few more options, 'delete' being one of them. 

If you don't see any of this, try again from a different browser or from an incognito/private browsing window. 

Let me know how it goes. 

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Can't find the DELETE option under the '...' menu in Images

ButtonsK
New member | Level 2

Thanks Hannah - I need to scroll through hundreds of pictures, which alone is painfully slow on dropbox (I don't know why dropbox is so slow on my computer, it doesn't matter which folder I'm in either), so that's not practical & I'm not sure that it would make difference anyway.

 

I did figure this out on my own though and maybe this can help someone else with the same question:

 

After deleting several selected images for the first time in a session, I do see the ellipsis (without scrolling) and the option to delete, so I click on that.  The deleting process is ridiculously slow, and by the time it was finished I immediately selected more (I don't want to select too many at once because accidentally clicking at a certain spot on the selection box causes everything to be deselected, I wasted a huge amount of time with this).  What I missed though, was after the first batch deleted, I have to click on "do you want to permanently delete these?", and go through the long wait a second time.  I think that second step may only happen when I'm filtering the photos and then deleting, which also may be why I haven't noticed this problem before.

 

 

Who's talking

Top contributors to this post

  • User avatar
    ButtonsK New member | Level 2
  • User avatar
    Hannah Dropboxer
  • User avatar
    Mark Super User II
What do Dropbox user levels mean?
Need more support?