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Can't load Comment history on Paper

Explorer | Level 4

It can't load "Comment history" on paper.

It loads "Doc changes" and "Word count" but when I try to load "Comment history", spinning indicator is wheeling for all time.

Any solutions?

3 Replies 3
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Re: Can't load Comment history on Paper

Dropboxer
Dropboxer
Hey there @dbsrk
 
Have you by any chance tried another browser or an incognito window? 
 
Could you also ensure that when navigating through a regular browser, you don’t have any third party browser extensions enabled?
 
If these steps fail, could you try again after clearing your cache? Maybe that will do the trick. 
 
Let me know how it goes!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can't load Comment history on Paper

Explorer | Level 4

Lusil, thank you your reply.

I've tried with different browser and also on different machines, but it didn't work. Clearing cashes was the same. All other papers work without any issues for loading comment history but it doesn't work on certain paper. Collaborators also can't load it on the same paper. It seems specific paper has this issues.

 

Highlighted

Re: Can't load Comment history on Paper

Dropboxer
Dropboxer
Thanks for your swift reply, @dbsrk
 
I’ve sent you a ticket to the email address associated with your Community profile so that we can further investigate this. When you have the chance, please check your inbox for my latest message. 
 
Looking forward to hearing back from you!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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