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Can't load files on Web app

Can't load files on Web app

New member | Level 2


I'm facing an issue with DB's web app. 

I use the web app to write in MS Docs but since yesterday I'm having issues with loading folders, when I'm working on a Document it Expires every 5 Min and refuses to save.

My primary browser is Chrome, I tried Brave and I have the same issue. I tested my internet speed and other websites and they load up super quickly.

I cleared cache on Chrome as well and still have the same issue.

Any ideas?

1 Reply 1

Re: Can't load files on Web app


Hi there @dinkova_iskra, thanks for reaching out!


Can you let me know if there is any difference when using an incognito browsing window?


If not, can you send me a screenshot of any errors that you're getting when you're not able to save?


Looking forward to hearing back from you!

Community Moderator @ Dropbox

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