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Can't move my Dropbox folder to another drive (Windows 10)

New member | Level 2
New member | Level 2

Windows 10 - new SSD in C:  After moving many files (varies but about 115GB), the operation stops with errors (2 different ones).  The last one said that the file already existed in the Dropbox cache.  How do I clear the cache?  Do I want to?  The operation ended but now the sync wants to upload GB's of files (to the master) - I don't want that.  To restart the move I had to delete the new folder.  Lost.

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Re: Can't move my Dropbox folder to another drive (Windows 10)

Dropboxer
Dropboxer
Hi there @Dr-PC
 
In general, you can clear your Dropbox folder’s cache as outlined in this article
 
As per the errors you are seeing though, would it be possible for you to send me a screenshot (without personal info) of them? 
 
Could you also let me know if they are the same as other users mention in this thread by? 
 
Thanks in advance! 
 
PS. You can attach an image in your next reply by selecting one of the following options:Attach image.png

 


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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5 Replies 5
Highlighted

Re: Can't move my Dropbox folder to another drive (Windows 10)

Dropboxer
Dropboxer
Hi there @Dr-PC
 
In general, you can clear your Dropbox folder’s cache as outlined in this article
 
As per the errors you are seeing though, would it be possible for you to send me a screenshot (without personal info) of them? 
 
Could you also let me know if they are the same as other users mention in this thread by? 
 
Thanks in advance! 
 
PS. You can attach an image in your next reply by selecting one of the following options:Attach image.png

 


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: Can't move my Dropbox folder to another drive (Windows 10)

New member | Level 2
New member | Level 2

Thank you, Lusil.  I will clear the cache and retry the move on the computer with selective files.  I am assuming that the clear should only be done on the slave computer, not the main one with all the files.

If I still have an error, I will gather more info for you.

 

John

Highlighted

Re: Can't move my Dropbox folder to another drive (Windows 10)

Dropboxer
Dropboxer

No worries, @Dr-PC! Take as much time as you need, and whenever you have an update, don’t hesitate to give me a shout. 


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: Can't move my Dropbox folder to another drive (Windows 10)

New member | Level 2
New member | Level 2

Clearing the cache did the job, thanks!  Since the operation had failed in the middle, I had to remove all traces of Dropbox from the target disk too.

Highlighted

Re: Can't move my Dropbox folder to another drive (Windows 10)

Dropboxer
Dropboxer
That’s great, @Dr-PC! Glad to hear that you were able to resolve your concern in the end. 
 
If you have any other questions in the future, don’t hesitate to get back to us. In the meantime, have a localy day ahead!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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