I have a Mac desktop, and suddenly I can't open any of my files in dropbox. For the past few days, it looked like dropbox was syncing constantly, with the little icon on the bottom. So I restarted my computer today and it's not looking like it's still synching, but I still can't open any of my files. I can see them, but when I click on the file, nothing happens. Please help as I save many important files on dropbox that I need to access for my business.
Thank you for your reply.
When I attempt to open files from the desktop app (in the top right corner of my computer) after clicking on the folder icon, absolutely nothing happens. I don't even get an error message. I just click on the file, and nothing. Also, the sync icon has been on the desktop app permanently for the next few days.
I don't know what you mean by opening in finder, but when I click on the paper icon in the dropbox app, I can preview and then download files to my computer, but I cannot edit them right in the app.
I am experiencing the same issue. I cannot open my files from the icon in the top right bar. I can go to finder and open them there, but I have them better organized by accessing Dropbox from the icon in the upper right corner (with stared files, etc). I have rebooted the app, but still cannot open the files. I do get a preview of the file.
Hi @furlongmc, thanks for joining the discussion here and sorry to hear about this.
Can you please walk me through the exact steps you take to do this and -if possible- send us a screenshot of how it looks like on your end so that we can advise further?
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!