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Can't open certain files in Preview on my computer

New member | Level 2
New member | Level 2

Hello, I recently transferred my entire photo library from my iphone to Dropbox Camera Uploads, several thousand photos. Within Dropbox I can see some of the photo previews, but not all. When I try to open any of the photos I get the error "The file ___________ could not be opened. It may be damaged or use a file format that Preview doesn’t recognize."

Photos that I have uploaded since then open without a problem. 

How can I salvage this photo library that I no longer have on my phone?

2 Replies 2
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Re: Camera uploads won't open photos

New member | Level 2
New member | Level 2

I see that I can open them from within Dropbox, but not in Preview. 

Re: Camera uploads won't open photos

Dropboxer
Dropboxer

Hi @highlander, thanks for joining the Community!

It sounds like you’re using the Preview program, most likely on a Mac device. If the file can be shown on the site, but not the Preview app, then it’s possible that you need another program on your machine to view the file.

What type of file is it that doesn’t open on the computer?

Let me know how it goes!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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