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Can't open excel file from dropbox web

Can't open excel file from dropbox web

New member | Level 2

Fellow dropbox user, 

anyone facing same issue? I can't edit excel file directly from excel-web version upon opening file directly from dropbox.

 

I can open using Google Sheet though but I can't edit it since my account is not the same as my gmail account.

 

Upon inspecting console I got this error

 

 

DevTools failed to load SourceMap: Could not load content for https://cfl.dropboxstatic.com/static/js/packaged/pkg-mcl-icons-no-home.min.js-vflXpx4Ti.map: HTTP error: status code 403, net::ERR_HTTP_RESPONSE_CODE_FAILURE

Any information about this?

 

I am using Ubuntu 20.04 64-bit version

 

3 Replies 3

Re: Can't open excel file from dropbox web

Dropboxer

Hi @blablablu, thanks for posting today!

 

Could you try switching browsers to see if this helps? 

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

 

If you need any further assistance, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't open excel file from dropbox web

New member | Level 2

Hello Jay, tried it already

 

on chromium and firefox, both resulted on same way. Further inspection shows that request to excel.officeapps.live.com return error 500. 

 

It is likely that my network (maybe my IP Address) is rejected by them. Unfortunately, I can't test on another network right now.

Re: Can't open excel file from dropbox web

Dropboxer

It does sound like the ISP is preventing the connection to the necessary site.

 

You could try contacting them to see if this is something they're aware of, and for them to resolve it for you.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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