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Can't open excel files on new pc

Can't open excel files on new pc

jm24
Explorer | Level 3

I can't open my Dropbox excel files on my new PC. I've download the desktop app but when I want to open an Excel file my PC keeps trying to open it as an Adobe PDF. When I try to nominate the app to open the file Windows does not give me the option to open as an Excel document even though I have an active Microsoft Office subscription.

5 Replies 5

Re: Can't open excel files on new pc

Mark
Super User II

What happens if you open Excel first and then go File -> Open?


 


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Re: Can't open excel files on new pc

jm24
Explorer | Level 3

Sorry I missed your reply.

 

No change. When I open my drop box folder the only Windows wants to open what are usually Excel files as pdfs in Adobe?

 

Josh

Re: Can't open excel files on new pc

Walter
Dropboxer

Sorry to jump in here, but are you able to view those files normally on website @jm24

 

While at it, which version of Excel have you installed on your computer? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't open excel files on new pc

jm24
Explorer | Level 3

Hi Walter,

 

I've been trying to open files using the Dropbox app. But following your reply I tried opening the excel document via the Dropbox website and it lets me open it as an online Excel document.

 

I assume that's because I'm using Excel through my Microsoft Office 365 subscription?

 

 

Re: Can't open excel files on new pc

Hannah
Dropboxer
Hey @jm24, I'll jump in here as well, if that's alright.

Have you tried restarting your computer, to see if that helps?

Also, try quitting and relaunching the Dropbox application and let us know how it goes.

Cheers!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    jm24 Explorer | Level 3
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