Can't open files in desktop app

[Lori S]

I can see all my files but none of them will open in my desktop app. I restarted my laptop and that didn't work. Now I'm trying to uninstall the app and it won't uninstall. Any suggestions?

[Walter]

Hey @Lori S; thanks for posting on our Community!

Can you please let me know if you're getting any specific errors and if so, send us a screenshot so that we can have a look too?

Thanks!

[Lori S · Accepted solution]

Hi Walter! Thanks for responding. I wasn't getting any error messages at all. Just, nothing happened when I tried to open a file. I finally uninstalled and reinstalled the app and it's working now.

[Walter]

Ah nice; glad to hear that, Lori. 

If you have any Dropbox questions, don't hesitate to give us a nudge. We'll be just one post away!

[JLPCNY]

I am having the same issue with my desktop application.  

[Walter]

Hey @JLPCNY; thanks for joining our discussion here.

Can you please reboot your computer and let me know if this persists?

In case you're getting a specific error, I'd appreciate a screenshot too. 

[RGAtn]

I haven't used my Dropbox for a while, many of the files are MS Office files from 2012-14 (Word, Excel, PPT, etc).  Others are .jpg and DSCN photos.  The files are all displayed, but I can't open any of them.  The message says "cannot open, doesn't recognize file, may have been corrupted, etc".  Is this a file version problem, or what?  How can I recover these files?

[Lusil]

Hey @RGAtn, thanks for nudging us here. 

Could you send us a screenshot of the error message?

Have the files you're trying to open fully synced locally?

[RGAtn]

The files are only in Dropbox, they are not on the desktop computer. That’s what I ‘m trying to do, is transfer them to a new desktop machine

[Walter]

In that case, did you follow the steps outlined here?

If so, can you confirm that the app is fully synced and showing 'up to date' in your menu bar/system tray?

Thanks for any updates @RGAtn!