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Can't open folders after unlinking from dropbox

Can't open folders after unlinking from dropbox

sharlynn
Explorer | Level 3

When I got a new computer, it automatically synced all of my files to dropbox and put it in one file. I did not want that. I want to choose what files to put there. I unlinked them and now I can't open my files on my computer. Help!

3 Replies 3

Re: Can't open folders after unlinking from dropbox

Jay
Dropboxer
Hi @sharlynn, thanks for your message!

It sounds like you enabled the automatic computer backup feature in the Dropbox desktop application.

Could you first try disabling the computer backup from Dropbox using the steps in the above article to see if this helps? Afterwards, you can move the folders and files back to their previous locations, which will also delete them from the Dropbox account online.

If there are any deleted files, try recovering them from the Dropbox site.

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't open folders after unlinking from dropbox

sharlynn
Explorer | Level 3

Thanks, I will try this and let you know if it works!

Re: Can't open folders after unlinking from dropbox

Jay
Dropboxer
No problem, keep me posted!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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