Can't open password protected file

[johnblakemore]

One of my files is password protected but when I try to access it via Dropbox.com on my PC I put in my password but it says that it is incorrect. It is not incorrect. I can access the file via my Tablet.

Thank you.

[Jay]

Hi @johnblakemore, thanks for messaging the Community!

What type of file are you trying to access?

Are you accessing it from the site, or downloading it and opening it in a specific app?

This will help me to assist further!

[johnblakemore]

Hi

The file is a Word document (.doc) and I am trying to access it from Dropbox.com through my browser on my PC

When I open the file I am asked for the password but it says it is an incorrect password. When I open the file via the App on my Tablet it accepts the correct password.

Thanks.

John

[Megan]

Hey @johnblakemore, sorry to jump in here! 

Have you tried a different browser in order to preview your file? Can you give it a go and let me know how it goes?

I'll be waiting for the results. 

[johnblakemore]

Hi

I have opened the document in my Safari browser on my iPad but get exactly the same answer that it says that I am using the wrong password!

John

[Walter]

Hey @johnblakemore, sorry to jump in here, but could you clarify how are you inputting the file's password?

Are you, for example, copy-pasting it from somewhere or are you manually writing it?

[johnblakemore]

I am manually writing it.

John

[Walter]

Were you ever able to open this file with this exact password then @johnblakemore? 

If it was shared with you, you can ask the owner of the file to unlock it for you in the meantime. 

[johnblakemore]

I have used this password for some time when opeing the file on my PC or Tablet but cant remember if I have used it to open the file via the website.

My files are not shared with anybody.

John

[Walter]

Thanks for clarifying that for me @johnblakemore

Can you please clear your browser's cache and let me know how it goes?

If you're still getting the same results, please send me a screenshot of the error you're getting so that we can have a visual too.