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Can't restore my files from dropbox because the folders are empty

Can't restore my files from dropbox because the folders are empty

eman4
New member | Level 2

Hi, 

I have the basic account on dropbox. All my computer files were syncing to dropbox. Last week my computer broke down and all files on computer were lost. I wanted to restore my files from dropbox, but I could only find empty folders ( same on both the website and the app). Like, I have all the folders names but they are empty from inside. How can I restore my files? 

Has this happened because my dropbox storage was full? If this is the case can I restore them if I subscribe to a new plan? If yes which plan is best for restoring my files?

Thank you in advance!

3 Replies 3

Re: Can't restore my files from dropbox because the folders are empty

Mark
Super User II

Hi @eman4 

What does www.dropbox.com/events show?

Do you actually see ANY files within the folders if you show deleted files?

 

I'm afraid that if your account was full syncing will not have occurred and as such the files will not have uploaded - paying now wont do anything because those files never made it to the servers. 


 


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Re: Can't restore my files from dropbox because the folders are empty

eman4
New member | Level 2

www.dropbox.com/events shows the files that I have added and deleted from dropbox. 

 

I thought all my files were already syncing to dropbox, as every time I delete any file from my computer, I  receive a notification on whether I want to delete it from dropbox also.

Is there any way I can get my files back?

 

Thank you

Re: Can't restore my files from dropbox because the folders are empty

Mark
Super User II

If you deleted them within 30 days you can do so via https://help.dropbox.com/files-folders/restore-delete


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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    Mark Super User II
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    eman4 New member | Level 2
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