cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Can't share a folder

Can't share a folder

jkinghynes
New member | Level 2
Go to solution

Hello. I wanted to share a folder with someone and give them editing rights but a message pops up and says the folder can only be shared as a link becuase it contains a shared folder. I do not see a shared folder in the file I'm trying to share. What do I do now? 

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution
Hi there, most likely there is a folder within that folder which is shared. Even if it is only shared with one person (i.e yourself), it is still technically a shared folder. 
 
Could you navigate within that folder to see if any folders have the two person icon, like so?
 
Folder - Shared.png
 
Afterwards you can unshare the folder completely and then share the parent folders. 
 
Let us know how it goes!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

6 Replies 6

Jay
Dropbox Staff
Go to solution
Hi there, most likely there is a folder within that folder which is shared. Even if it is only shared with one person (i.e yourself), it is still technically a shared folder. 
 
Could you navigate within that folder to see if any folders have the two person icon, like so?
 
Folder - Shared.png
 
Afterwards you can unshare the folder completely and then share the parent folders. 
 
Let us know how it goes!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

jkinghynes
New member | Level 2
Go to solution

Thank you! I've checked and double checked my folders within the folder I want to share and none of them are shared folders - but I still can't share the main folder. 

Jay
Dropbox Staff
Go to solution
We’ll need to look into this further, since there is definitely a shared folder within that parent folder you want to share.

Would it be okay if we reach out to you at the email address associated with your Dropbox account to assist further on this matter?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

jkinghynes
New member | Level 2
Go to solution

Yes! Please. 

Jay
Dropbox Staff
Go to solution
Thanks for the confirmation, I've sent you a message to that address. Please check your emails or spam folder and reply there with the info I requested!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

NCS-DFW
New member | Level 2
Go to solution

I am having the same issue. I have navigated to dropbox.com, logged in, gone to "Sharing" on the left, there are no shared folders, nothing shared with me, and no shared links. 

Next I will duplicate the folder and share. This a really annoying issue if there is no way to FIND the folder that is supposedly "shared"

Need more support?