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Can't share a folder

jkinghynes New member | Level 2
New member | Level 2

Hello. I wanted to share a folder with someone and give them editing rights but a message pops up and says the folder can only be shared as a link becuase it contains a shared folder. I do not see a shared folder in the file I'm trying to share. What do I do now? 

1 Accepted Solution

Accepted Solutions

Re: Can't share a folder

Dropboxer
Dropboxer
Hi there, most likely there is a folder within that folder which is shared. Even if it is only shared with one person (i.e yourself), it is still technically a shared folder. 
 
Could you navigate within that folder to see if any folders have the two person icon, like so?
 
Folder - Shared.png
 
Afterwards you can unshare the folder completely and then share the parent folders. 
 
Let us know how it goes!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

6 Replies 6

Re: Can't share a folder

Dropboxer
Dropboxer
Hi there, most likely there is a folder within that folder which is shared. Even if it is only shared with one person (i.e yourself), it is still technically a shared folder. 
 
Could you navigate within that folder to see if any folders have the two person icon, like so?
 
Folder - Shared.png
 
Afterwards you can unshare the folder completely and then share the parent folders. 
 
Let us know how it goes!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Can't share a folder

jkinghynes New member | Level 2
New member | Level 2

Thank you! I've checked and double checked my folders within the folder I want to share and none of them are shared folders - but I still can't share the main folder. 

Re: Can't share a folder

Dropboxer
Dropboxer
We’ll need to look into this further, since there is definitely a shared folder within that parent folder you want to share.

Would it be okay if we reach out to you at the email address associated with your Dropbox account to assist further on this matter?

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: Can't share a folder

jkinghynes New member | Level 2
New member | Level 2

Yes! Please. 

Re: Can't share a folder

Dropboxer
Dropboxer
Thanks for the confirmation, I've sent you a message to that address. Please check your emails or spam folder and reply there with the info I requested!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Can't share a folder

NCS-DFW New member | Level 2
New member | Level 2

I am having the same issue. I have navigated to dropbox.com, logged in, gone to "Sharing" on the left, there are no shared folders, nothing shared with me, and no shared links. 

Next I will duplicate the folder and share. This a really annoying issue if there is no way to FIND the folder that is supposedly "shared"

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