Can't share files or folders

[AZ_K]

When I try to share a file or a folder, I receive this error:

You’ve hit the limit of invites you can send per day. Try again in 24 hours.

I started getting this error last week and I have not been able to share since then.  So there is no way I have gone over any daily limit. My account is only using 1GB of the 2GBstorage space.

I can't figure out what I need to do to clear this error to be able to share files.

Any ideas? Thanks for your help.

[Jay]

Hi @AZ_K, thanks for posting on the Community!

I'm sorry to hear about this. Would it be possible to contact you at the email associated with your forum profile to assist further on this matter?

Keep me posted!

[AZ_K]

Yes please

it is giving me a message that i have reached my limit of file share and need to wait 24hr, even as I have not shared fiels fo weeks

Kristin and John

[Walter]

In this case, I'd recommend contacting our support team so we can look further into this matter for you @AZ_K. 

Just make sure to use an incognito window without signing into any account to fill out this form providing as much information as possible and an email address we can reach you. 

I hope this gets resolved for you soon! 

[AZ_K]

Please contact me at [personal information removed as per the Community's Guidelines] re the below 

When I try to share a file or a folder, I receive this error:

You’ve hit the limit of invites you can send per day. Try again in 24 hours.

I started getting this error last week and I have not been able to share since then.  So there is no way I have gone over any daily limit. My account is only using 1GB of the 2GBstorage space.

I can't figure out what I need to do to clear this error to be able to share files.

Any ideas? Thanks for your help.