cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn all about how Alex on the Community team used Dropbox in college here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't share links from desktop app on Mac as always

Can't share links from desktop app on Mac as always

abpositivo
New member | Level 2

I'm having trouble with the desktop Dropbox on Mac. I can't share the links as always. When I right click on a file that is already sync, the option to share link doesn't appear anymore, and the green tick is not showing either. The files are up to date. Thanks!Captura de pantalla 2021-02-08 a las 22.44.38.pngCaptura de pantalla 2021-02-08 a las 22.44.48.png

10 Replies 10

Re: Can't share links from desktop app on Mac as always

Lusil
Dropboxer
Hello @abpositivo, thanks for checking in with us. 

Do the syncing icons and the Dropbox icon (that should be in your menu bar) all disappear when you right-click any file in your Dropbox folder?

Are any files open when you try to do share an item directly from the desktop app?

Looking forward to hearing back from you. 

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Can't share links from desktop app on Mac as always

abpositivo1
Explorer | Level 3

Hello Lusil,

 

The syncing icons and the Dropbox icons are not showing. They have already gone before I right-click the file or folder.

 

No, there are no open files. This is happen on an iMac and on a Macbook pro, on both the same issue.

 

Thanks!

Re: Can't share links from desktop app on Mac as always

Lusil
Dropboxer
Out of curiosity, is the desktop app still running when the syncing icons disappear?

Do you see the Dropbox icon in your menu bar, next to your computer's clock?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Can't share links from desktop app on Mac as always

abpositivo1
Explorer | Level 3

Hi Lusil,

 

Yes, the desktop app is running in "Actualizado", the files are already sync. If I log in in Chrome the files that need to share are there.

 

Yes, the Dropbox icon is in the menu bar, next to the clock, as always.

 

This a ia new issue. I have been working in the same way for years, and now this problem appears.

 

Thanks!

Re: Can't share links from desktop app on Mac as always

Lusil
Dropboxer
Could you confirm which version of the desktop app you're running?

Also, could you check how many files you have in your Dropbox folder?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Can't share links from desktop app on Mac as always

abpositivo1
Explorer | Level 3

Yes. v115.4.601.

 

I got almost 1TB, a lot of files. I don't know where I can find the exact numbers of files.

 

 

Captura de Pantalla 2021-02-11 a la(s) 11.38.35.png

Re: Can't share links from desktop app on Mac as always

abpositivo1
Explorer | Level 3

Here I send you and example, so you can fully understand what the problem is:


https://www.dropbox.com/s/3ld2oaa4spg3k7t/Example.mov?dl=1

 

 

Re: Can't share links from desktop app on Mac as always

Jay
Dropboxer
Hi @abpositivo1, could you try enabling the Dropbox Finder extension in the Mac OS settings?

This should bring back the context menu options in Finder.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Can't share links from desktop app on Mac as always

abpositivo1
Explorer | Level 3

Is this one? It was already enabled.

 

Captura de Pantalla 2021-02-12 a la(s) 11.10.24.png

 

 

Poll
Do you work or study in the creative industry? If so, which area?
If you use Adobe, don't forget to check out our latest integrations update here.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?