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Can't sign into Paper on iPhone

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Can't sign into Paper on iPhone

gregkean
New member | Level 2
‎04-13-2017 06:07 PM

Dropbox Paper gives me the following error when I try to start it:

"Couldn't sign in

Your team currently has Paper turned off. Contact your Dropbox admin for more info."

 

At one time I had DropBox business, but I don't anymore.  I have Dropbox Plus.  I am no longer part of a DropBox team (as far as I know).

 

How can I enable this setting?

 

 

 

 

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Re: Can't sign into Paper on iPhone

Mark
Super User II
‎04-14-2017 04:14 AM
Check at www.dropbox.com/account that you are not still in a Team and if so you need to get them to enable it (that sounds like you still are, or, the email you are using is associated with it).

If you are not then you need to contact support for help: http://bit.ly/cm-support to log and http://dropbox.zendesk.com to track

 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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2 Replies 2

Re: Can't sign into Paper on iPhone

Mark
Super User II
‎04-14-2017 04:14 AM
Check at www.dropbox.com/account that you are not still in a Team and if so you need to get them to enable it (that sounds like you still are, or, the email you are using is associated with it).

If you are not then you need to contact support for help: http://bit.ly/cm-support to log and http://dropbox.zendesk.com to track

 


:penguin: - :penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

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Re: Can't sign into Paper on iPhone

gregkean
New member | Level 2
‎04-14-2017 08:07 AM

Thanks. I don't see any evidence of a team in my account.  I've submitted a support ticket

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