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Can't transfer empty file

Explorer | Level 4

I can't use the new Dropbox transfer for a list of files when one of them is empty. It seems to process everything up till the empty file, then fail. I fixed it by adding a little text to the file (I was using the file name as a note to the next person to look at it), but I would expect it to work. I'm not sure if it's related, but I recall in my time having an issue with a zipping algorithm not handling empty files, but it wasn't too hard to fix. Hopefully this helps.

5 Replies 5
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Re: Can't transfer empty file

Dropboxer
Dropboxer

Hello @Kohath - how are you today?

Can you let me know if you've tried this after clearing your browser's cache, on an incognito window and/or on another browser?

Do you get the same results? If you do, could you forward me a screenshot of the error you get so I can investigate further?

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can't transfer empty file

Explorer | Level 4

I tried in the browser and it worked fine. I was using the Windows 10 desktop client (right click > Transfer).

Error displayed when transfer failsError displayed when transfer fails

Highlighted

Re: Can't transfer empty file

Dropboxer
Dropboxer

I'm glad you managed to resolve your concern by using our website after all @Kohath!

As per the error you get when trying to do this via the desktop app, could you re-install the app, reboot your computer and let me know if it persists?

If it does, would it be OK to reach out to your Dropbox associated email address to have a further look into this?

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Can't transfer empty file

Explorer | Level 4

Wh༜ps, wrong button. I reinstalled Dropbox and restarted, but the problem persists. It's not a show stopper for me, but you are welcome to email me to look further into it.

Highlighted

Re: Can't transfer empty file

Dropboxer
Dropboxer

Thanks for your cooperation @Kohath; I just sent you a ticket so we can dig a tad deeper into this matter. 

Whenever you find some spare time, please take a look at your inbox and we'll take it from there. 

Happy Monday!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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