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Can’t upload videos from iPhone to Dropbox

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Can’t upload videos from iPhone to Dropbox

Explorer | Level 4

Can’t upload videos from iPhone to Dropbox. I can easily upload images directly from my iPhone to Dropbox but when I try to upload video I can’t.

I have already:

*update the Dropbox App on my phone

*this issue occurs with all videos, under all conditions (different WiFi, data networks).
in the app’s settings, I also have video uploads enabled.
*I have Cellular data uploads enabled.
* have allowed video uploads using mobile (cellular) data.

If anyone could help I would appreciate it

3 Replies 3
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Re: Can’t upload videos from iPhone to Dropbox

Dropboxer

Hi @Everyoneluvsalana, thanks for reaching out to us and for doing some initial troubleshooting on this - awesome work! 

 

Could you also clear the mobile app's cache and then try uploading a video again? 

 

If it still fails to upload, could you clarify if you get any error messages? 

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can’t upload videos from iPhone to Dropbox

Explorer | Level 4
Hello, I cleared the app cache. I do not get any error messages, when my files are uploading automatically from my iPhone to dropbox, it simply just skips over uploading videos and only uploads my photos.
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Re: Can’t upload videos from iPhone to Dropbox

Dropboxer

Thanks for getting back to us here @Everyoneluvsalana!

 

Can you let me know what happens if you try manually uploading the video using the "+" button? You can check out the exact steps to do this here.

 

If you get any errors, please send along a screenshot of that.

 

Also, can you let me know how much free space you have in your Dropbox account, and free space on your device's storage?

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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