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Can't watch shared videos

Can't watch shared videos

gdn101
Helpful | Level 5

Someone shared some videos with me, and I've connected the Vimeo app to watch them. But every time I click on Open and then Vimeo, I get an error message saying: 

Oops... something went wrong
Sorry, it looks as though we failed to load your file. Please return to Dropbox and try again.
1 Accepted Solution

Accepted Solutions

Re: Can't watch shared videos

gdn101
Helpful | Level 5

Hi Lusil - You know what, it works this morning. She added me to her dropbox and everything works now. Thanks for getting back to me, though.

Graham 

View solution in original post

3 Replies 3

Re: Can't watch shared videos

Lusil
Dropboxer
Hello @gdn101, let's see what we can do on this together. 

Are you previewing the video after downloading it locally to your device or are you directly opening it from the website? 

Does the video stream when you preview it on the web?

Let me know and we'll go from there, thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't watch shared videos

gdn101
Helpful | Level 5

Hi Lusil - You know what, it works this morning. She added me to her dropbox and everything works now. Thanks for getting back to me, though.

Graham 

View solution in original post

Re: Can't watch shared videos

Lusil
Dropboxer
Thanks for keeping me in the loop, @gdn101, and I'm glad to hear that you were able to resolve your concern in the end. 

If anything else comes up, you know where to find us. 

I hope you have a lovely rest of your week!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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