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Cannot Delete Backup

Cannot Delete Backup

LutherH
New member | Level 2

I did a full computer backup and my dropbox is full. I cannot delete the back up file. Suggestions?

1 Accepted Solution

Accepted Solutions

Re: Cannot Delete Backup

Daphne
Dropboxer
Hi there @LutherH, I hope you're doing well!

You'll need to disable the computer backup feature first, which you can do with the steps outlined towards the bottom of this article.

In step 6, you'll need to choose the keep the files on your computer, rather than in Dropbox, and the files will be automatically removed from your Dropbox account.

Let me know how it goes!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Re: Cannot Delete Backup

Daphne
Dropboxer
Hi there @LutherH, I hope you're doing well!

You'll need to disable the computer backup feature first, which you can do with the steps outlined towards the bottom of this article.

In step 6, you'll need to choose the keep the files on your computer, rather than in Dropbox, and the files will be automatically removed from your Dropbox account.

Let me know how it goes!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Cannot Delete Backup

LutherH
New member | Level 2

That worked . Thank You!

Re: Cannot Delete Backup

Daphne
Dropboxer
Glad to hear that @LutherH!

Give me a shout here anytime if you have any other questions. 😀

Wishing you a great weekend ahead!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Cannot Delete Backup

DolphinGenius
New member | Level 2

Hi Dropbox Support,

 

I do not have the specific computers anymore and cannot do it from the dropbox app to stop the backup, is there an alternative way?

 

I have 2 Backup computers. I cannot find the delete also cannot move the item to a folder for deletion later.

 

Is this the only way?

Re: Cannot Delete Backup

Jay
Dropboxer
Hi @DolphinGenius, could you try unlinking the desktop apps from the site, which will then allow you to delete the backups from the site.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Top contributors to this post

  • User avatar
    Jay Dropboxer
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    DolphinGenius New member | Level 2
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    Daphne Dropboxer
  • User avatar
    LutherH New member | Level 2
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